We offer a comprehensive portfolio of services related to conflict resolution & complaints intervention. Contact us today for a confidential conversation about your needs & to find out more about how we can help.


Beth Wilson AM and Penny Webster PhD combine to create a unique consultancy team that specializes in complaints and related matters. They bring with them;


  • Legal and social science qualifications

  • Specialist dispute resolution skills

  • Extensive knowledge of complex organisational systems

  • Over 20 years experience with government agencies and regulations

  • A practical approach to difficult issues


December 10, 2019

In their evidence to the Royal Commission, independent consultants Wilson and Webster identified systemic failures of service delivery in Bupa Aged Care Facilities.

Read the media converage about their evidence below.



July 19, 2017

Beth Wilson says the public are not protected under the current system. The complaints we hear about are "the tip of the iceberg" (ABC News)

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Wilson & Webster are a conflict & complaints intervention consultancy. Although based in Melbourne, they have clients Australia wide. Specialising in complaints systems, records management, mediation & workplace conflict. Experts in  facilitation & training.

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