A no harm approach to workplace complaints and abrasive behaviour

Complaints
Managing Abrasive Behaviour
Bullying and Harassment
Workplace Conflict
Media and Privacy
Records Management
Consumer Engagement
Mediation

OUR SERVICES

We offer a comprehensive portfolio of services related to conflict resolution & complaints intervention. Contact us today for a confidential conversation about your needs & to find out more about how we can help.

ORGANISATIONAL REVIEW

  • Privacy

  • Complaints Systems

  • Consumer Engagement

  • Records Management

DISPUTE RESOLUTION

  • Mediation

  • Managing Abrasive Behaviour

  • Training & Workshops

  • Expert Opinions

COMMUNICATION & MEDIA

  • Public Speaking

  • Master of Ceremonies

  • Facilitation

MEET WILSON & WEBSTER

Beth Wilson AM and Penny Webster PhD combine to create a unique consultancy team that specializes in complaints and related matters. They bring with them;

 

  • Legal and social science qualifications

  • Specialist dispute resolution skills

  • Extensive knowledge of complex organisational systems

  • Over 20 years experience with government agencies and regulations

  • A practical approach to difficult issues

BETH WILSON AM

PENNY WEBSTER PHD

Wilson & Webster are a conflict & complaints intervention consultancy. Although based in Melbourne, they have clients Australia wide. Specialising in complaints systems, records management, mediation & workplace conflict. Experts in  facilitation & training.

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